Contact Us
Get in Touch With Our Team
Need to get in touch with our team? We’re ready to help with any queries about your Japan Customs Declaration.
Our Customer Support team can assist you throughout the application process. Get in touch about any questions or problems. We also welcome feedback and suggestions on how to improve our service.
How To Reach Us
The best way to contact us is to fill out our Contact Form.
It’s open to everyone, whether you’ve started your application or not. Simply add a few basic personal details and explain your reason for getting in touch.
Contact Form available 24/7
Tell us about your problem or query
Get a response in 72 hours or less
You can also:
- Send us an email at info@japancd-travel.com
If you’ve already purchased your Japan CD through our site, remember to include your transaction number so we can locate your order.
Whatever your reason for getting in contact, it’s best to give us as much information as possible in your email, so we can resolve the problem quickly.
Our Customer Support Team
Our team of specially trained Japan CD experts know everything there is to know about the application process.
As our customers come from all over the world, we speak more than 15 languages to improve your application experience. You can reach out for help in English, Spanish, French, Russian, Arabic, Japanese, and many other languages.
Excellent customer assistance as standard
We want all of our customers to enjoy a seamless application process through our site. That’s why we prioritize outstanding customer service as part of our daily practice.
Our Customer Support team can help you:
- Provide detailed information about eligibility for online applications
- Resolve any queries about completing the online CD form
- Help you correct mistakes picked up by our expert reviewers
- Find a payment solution if your credit or debit card is not accepted
- Get a status update for your Customs Declaration application
- Process a refund in the unlikely event that your application is denied
- Retrieve your approved QR code if you misplace it
We make sure our clients get the Customs Declaration form hassle-free. Get in touch for personalized assistance.
Help for Japan CD Applicants
Whatever your reason for getting in touch, we’re available to assist you. Here are some handy links for common queries:
- I’m not sure if I’m eligible to apply for the Japan Customs Declaration online.
Our online form is open to citizens of all countries. Visit our Homepage to learn more about how the process works.
- Do I need a Japan Customs Declaration?
To find out who needs the Japan CD form, check our guide to Japan’s entry requirements to learn about what you need to travel.
- I need help with my application.
If you’re unsure about how to complete our online form, use the tooltips for guidance. Read our Application Guide to get more advice on filling out the Japan CD online.
Assistance after you have made your application
We’re here to help throughout the Japan CD application process — from start to finish. Fill out our Contact Form if you have any issues or questions after you’ve submitted your form.
It’s also the best option if you have not received an update on your application after 3 days. Remember to check your junk mail folder in case our email has been redirected.
If your Japan CD has been denied, you’re entitled to a full refund. Send us a message through the Contact Form to request a refund of your application fee.